Shipping & Delivery

Shipping Policy for Apelltile

At Apelltile, we understand the importance of delivering your order in a timely and efficient manner. Whether you’re purchasing a t-shirt for yourself or as a gift, we strive to provide exceptional service with clear shipping guidelines. This shipping policy outlines the details of our handling and delivery times, associated costs, and available shipping services. Please read through this policy for all the necessary information on how we manage orders and ensure that your purchases are delivered smoothly and promptly.

1. Shipping Overview

We are committed to providing our customers with high-quality service. All orders placed on our website, Apelltile.com, are processed and shipped with care. Our goal is to deliver your t-shirts quickly and securely.

• Location: All shipments are dispatched from our facility located at 101 Ross Rd, Kennebunk, ME 04043, United States.
• Shipping Days: Orders are processed Monday through Friday, excluding weekends and holidays.
• Cut-off Time: Our daily order processing cut-off time is 5:00 PM EST, Monday through Friday. Any orders placed after this time will be processed the next business day.

2. Handling Time

The handling time for orders is typically 1-2 business days. This includes the time it takes to package your t-shirt and prepare it for shipping. We take great care in ensuring that every item is properly packed to avoid damage during transit.

3. Shipping Costs

We offer flat-rate shipping for all domestic orders within the United States. The cost is a flat $6.99 per order, regardless of the quantity or weight of the items purchased. This flat rate allows you to shop with confidence, knowing that the shipping cost will remain consistent across different orders.

• Flat Rate Shipping: $6.99
• Free Shipping Offer: Currently, we do not offer free shipping on orders.

4. Delivery Services & Tracking

We partner with reliable carriers to deliver your orders, ensuring a smooth and secure shipping experience. For all orders, we provide tracking information so you can monitor the progress of your shipment from the moment it leaves our warehouse until it arrives at your doorstep.

• Delivery Carriers:
  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

Each carrier provides detailed tracking information, which will be emailed to you once your order has been shipped. You can use the provided tracking number to track your order through the respective carrier’s website.

5. Transit Time

The time it takes for your order to reach you depends on the shipping method and the carrier. On average, delivery takes between 2-6 business days once the order has been processed and shipped. Below is an estimated timeline for each carrier’s shipping services:

These are estimated transit times and can vary depending on your location and external factors, such as weather or holidays. Please note that we do not guarantee specific delivery times due to the variability of shipping carriers.

6. Support Hours

We are here to assist you with any questions or issues you may have regarding your order. Our customer support team is available during the following hours:

• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
• Email Support: You can reach us at support@apelltile.com for any inquiries related to your order, shipping, or products.

If you need help outside of our support hours, please feel free to email us, and we will respond as soon as possible during our next business day.

7. Shipping Restrictions

Currently, we only ship to addresses within the United States. We do not offer international shipping at this time. Please ensure that your shipping address is correct during checkout to avoid any delays or issues with delivery.

8. Addressing Delays & Missing Packages

While we strive to ensure timely deliveries, delays can occur due to external factors such as weather, peak seasons, or issues with the carrier. If your package is delayed or missing, please reach out to our customer service team. We will work with the carrier to resolve the issue as quickly as possible.

To avoid delays, please double-check your shipping address when placing your order. If an incorrect address is provided and the package is returned to us, you may be responsible for the additional shipping cost to reship the package.

9. Order Cancellations & Changes

Once an order is placed, we begin processing it promptly. If you need to cancel or make changes to your order, please contact us immediately at support@apelltile.com. We cannot guarantee that we can make changes or cancel orders after they have been processed for shipment.

10. Lost or Damaged Packages

In the unlikely event that your package is lost or damaged during transit, please contact us within 7 days of receiving the tracking information. We will work with the carrier to initiate an investigation and file a claim if necessary. If your item arrives damaged, please send us a photo of the damage, and we will assist you with a replacement or refund based on our return policy.

11. Additional Shipping Notes

• Weekend & Holiday Shipping: Orders placed on weekends or holidays will be processed on the next business day.
• Gift Orders: If you’re purchasing a gift and need special shipping instructions, please contact us at support@apelltile.com, and we will do our best to accommodate your request.

12. Conclusion

We hope this shipping policy helps clarify the process of receiving your order from Apelltile. We are dedicated to providing high-quality products and ensuring a smooth, reliable shipping experience. If you have any questions or concerns, our support team is always available to assist you.

Thank you for choosing Apelltile. We look forward to delivering your order and hope you enjoy your new t-shirt!