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Return to shopReturn & Refund
At Apelltile, we want every customer to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect orders, and customer support requests are handled for purchases made through https://apelltile.com/.
Apelltile sells men’s T-shirts, and we carefully review each order before shipment. However, we understand that a return may sometimes be needed. Please read this policy carefully before submitting a return request.
Store Information | Details |
Store Name | Apelltile |
Website | |
Product Category | Men’s T-Shirts |
Return Window | 30 days from the delivery date |
Refund Processing Time | Within 7 business days after return approval/inspection |
Return Fee | No return fee charged by Apelltile |
Restocking Fee | No restocking fee |
Support Email | support@apelltile.com |
Support Hours | Monday – Saturday, 8:00 AM – 7:00 PM EST |
Business Address | 6 Cane Hill Dr, Piedmont, SC 29673, United States |
- Return Window
Apelltile accepts eligible return requests within 30 days from the date your order is delivered.
Return Requirement | Policy |
Return Period | 30 days |
Return Period Starts | On the delivery date shown by carrier tracking |
Return Request Method | Email support@apelltile.com |
Late Return Requests | May not be accepted after 30 days |
To qualify for a return, customers must contact us within the 30-day return window. Return requests submitted after this period may not be approved.
- Return Eligibility
To be eligible for a return, the item must meet the following conditions:
Eligibility Requirement | Details |
Product Condition | Item must be unused, unworn, unwashed, and clean |
Original Condition | Item must be returned in the same condition received |
Packaging | Original packaging is preferred when available |
Proof of Purchase | Order number or purchase confirmation is required |
Return Approval | Return must be approved by Apelltile before shipping it back |
Returned T-shirts should not show signs of wear, washing, stains, odors, damage, pet hair, deodorant marks, or other conditions that make the product unsuitable for return review.
- Non-Returnable Items
Some items may not be eligible for return depending on their condition or order type.
Non-Returnable Item Type | Explanation |
Worn or Washed T-Shirts | Items that have been used cannot be returned |
Damaged by Customer | Damage caused after delivery is not eligible |
Stained or Altered Items | Items with marks, odors, or modifications may be rejected |
Final Sale Items | If clearly marked final sale at purchase |
Items Returned Without Approval | Unauthorized returns may not be processed |
If you are unsure whether your item qualifies for return, contact us first at support@apelltile.com.
- How to Start a Return
To start a return, please email our support team before sending any item back.
Please include the following information:
Required Information | Purpose |
Order Number | Helps us locate your purchase |
Full Name | Confirms customer identity |
Email Used at Checkout | Helps verify the order |
Item Being Returned | Identifies the product |
Reason for Return | Helps us review the request |
Photos, If Applicable | Required for damaged, defective, or incorrect items |
Email your return request to:
support@apelltile.com
Our support team is available Monday – Saturday, 8:00 AM – 7:00 PM EST.
- Return Approval Process
Once we receive your return request, we will review the details and respond with instructions if your return is eligible.
Step | Process |
Step 1 | Customer emails return request |
Step 2 | Apelltile reviews order and eligibility |
Step 3 | Return instructions are provided if approved |
Step 4 | Customer sends the item back as instructed |
Step 5 | Returned item is inspected after arrival |
Step 6 | Refund is processed if approved |
Please do not send items back without contacting us first. Returns sent without approval may be delayed, rejected, or unable to be matched to your order.
- Return Shipping Fees
Apelltile does not charge return fees or restocking fees.
Fee Type | Policy |
Return Fee | $0 charged by Apelltile |
Restocking Fee | $0 |
Refund Fee | $0 |
Original Shipping Fee | May be non-refundable unless the return is due to our error |
If a return is caused by a mistake on our part, such as an incorrect item, defective product, or damaged item, please contact us with photos so we can review the issue and provide the best resolution.
- Refund Processing Time
After your returned item is received and inspected, approved refunds are processed within 7 business days.
Refund Stage | Estimated Time |
Return Inspection | After returned item arrives |
Refund Approval | After item condition is confirmed |
Refund Processing | Within 7 business days |
Bank/Card Posting Time | Depends on your payment provider |
Please note that once Apelltile processes the refund, your bank, card provider, or payment service may require additional time to post the funds to your account.
- Refund Method
Approved refunds are issued to the original payment method used at checkout.
Payment Situation | Refund Method |
Card Payment | Refunded to the original card |
PayPal Payment | Refunded to the original PayPal account, if applicable |
Other Approved Payment Method | Refunded to the original payment source |
Gift or Third-Party Payment | Refunded according to the original payment method |
We are unable to issue refunds to a different card, account, or payment method for security reasons.
- Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please email support@apelltile.com and include:
Required Information | Details |
Order Number | Helps us locate the order |
Photo of the Item | Shows the issue clearly |
Photo of Packaging | Helps review carrier or packing damage |
Description of the Problem | Explains what went wrong |
Contact Email | Allows us to respond with a solution |
Examples of issues we may review include:
Issue Type | Example |
Damaged Product | Tear, hole, or visible damage upon arrival |
Printing or Production Issue | Clear defect affecting product quality |
Wrong Item | Wrong size, design, or product sent |
Missing Item | Part of the order is missing |
Incorrect Shipment | Product received does not match the order confirmation |
After review, Apelltile may offer a replacement, refund, or another appropriate solution depending on the situation.
- Size or Fit Concerns
Because Apelltile sells men’s T-shirts, customers should review product details carefully before placing an order. If size charts, measurements, or product descriptions are available on the product page, please check them before checkout.
Size Concern | Policy |
Ordered Wrong Size | Return may be accepted if item is unused and eligible |
Item Washed or Worn | Not eligible for return |
Size Received Is Different From Order | Contact us for review |
Fit Preference | Return may be accepted if within 30 days and item qualifies |
If you need help before ordering, contact us at support@apelltile.com.
- Exchanges
Apelltile may support exchanges depending on product availability and item condition.
Exchange Requirement | Policy |
Exchange Window | Within 30 days from delivery |
Item Condition | Unused, unworn, unwashed, and clean |
Availability | Replacement item must be available |
Approval Required | Yes, contact support first |
If an exchange is not available, we may recommend returning the eligible item and placing a new order.
- Cancellations Before Shipment
If you need to cancel an order, contact us as quickly as possible at support@apelltile.com.
Order Status | Cancellation Possibility |
Order Not Yet Processed | Cancellation may be possible |
Order In Processing | Cancellation may not always be possible |
Order Already Shipped | Cancellation is not available |
Delivered Order | Return policy applies |
We will do our best to assist, but once an order has been processed or shipped, it may no longer be possible to cancel it.
- Items Returned Without Authorization
Customers must contact Apelltile and receive return instructions before sending any item back.
Unauthorized Return Issue | Possible Result |
No Return Request Submitted | Processing may be delayed |
No Order Information Included | Return may not be identified |
Sent Outside Return Window | Return may be rejected |
Item Not Eligible | Refund may not be approved |
To help us process your return correctly, always email us first.
- Inspection of Returned Items
All returned items are inspected before a refund is approved. This helps ensure that returned products meet the eligibility conditions.
Inspection Point | What We Check |
Product Condition | Unused, clean, unworn, and unwashed |
Product Match | Returned item matches the original order |
Damage Review | Checks whether damage occurred after delivery |
Return Window | Confirms return was requested within 30 days |
Packaging/Documentation | Helps verify the return |
If the returned item does not meet our return requirements, the refund may be denied.
- Refund Denial
A refund may be denied if the return does not meet this policy.
Reason for Denial | Explanation |
Return Requested After 30 Days | Outside return window |
Item Was Worn or Washed | Product no longer qualifies |
Item Is Stained or Damaged | Condition does not meet return rules |
No Proof of Purchase | Order cannot be verified |
Unauthorized Return | Return was sent without approval |
Product Altered by Customer | Item was changed after delivery |
If a refund is denied, we will contact you with an explanation based on the returned item review.
- Original Shipping Charges
Original shipping charges may not be refundable unless the return is due to an Apelltile error, damaged item, defective item, or incorrect shipment.
Situation | Original Shipping Refund |
Customer Changed Mind | May not be refundable |
Wrong Size Ordered by Customer | May not be refundable |
Damaged Item Received | May be refundable after review |
Incorrect Item Sent | May be refundable after review |
Defective Product | May be refundable after review |
Each case is reviewed based on order details, product condition, and supporting evidence.
- Late or Missing Refunds
If your refund has been approved but you have not received it after the expected processing period, please check with your bank, card provider, or payment service first. Some providers take additional time to post refunded funds.
Step | What to Do |
1 | Check your original payment account |
2 | Review your bank or payment provider’s processing time |
3 | Confirm the refund approval email from Apelltile |
4 | Contact us at support@apelltile.com if you still need help |
When contacting us about a missing refund, include your order number and refund approval details.
- Return Address
Before returning any item, please contact us for return instructions.
Business Information | Details |
Store Name | Apelltile |
Address | 6 Cane Hill Dr, Piedmont, SC 29673, United States |
support@apelltile.com |
Please do not ship returns without approval. Return instructions may vary depending on the order and issue.
- Customer Responsibilities
Customers are responsible for reviewing order details before checkout and following the return instructions after approval.
Customer Responsibility | Details |
Review Product Details | Check size, color, design, and quantity before ordering |
Provide Correct Contact Info | Use a valid email address at checkout |
Contact Support First | Required before returning items |
Return Eligible Items Only | Item must meet condition requirements |
Package Return Safely | Helps prevent damage in transit |
Following these steps helps make the return and refund process faster and smoother.
- Policy Summary
Policy Area | Apelltile Policy |
Return Window | 30 days from delivery |
Refund Time | Within 7 business days after approval/inspection |
Return Fee | No fees charged by Apelltile |
Restocking Fee | No restocking fee |
Eligible Condition | Unused, unworn, unwashed, clean, and original condition |
Return Approval | Required before sending item back |
Support Email | support@apelltile.com |
Support Hours | Monday – Saturday, 8:00 AM – 7:00 PM EST |
- Contact Us
If you have questions about returns, refunds, exchanges, damaged items, incorrect orders, or product concerns, please contact our customer support team.
Contact Detail | Information |
Store | Apelltile |
Website | |
support@apelltile.com | |
Support Hours | Monday – Saturday, 8:00 AM – 7:00 PM EST |
Address | 6 Cane Hill Dr, Piedmont, SC 29673, United States |
Apelltile is committed to providing clear, fair, and professional support for every customer. Thank you for shopping with us.