Return & Refund

Return & Refund Policy for Apelltile

At Apelltile, we are committed to providing our customers with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a clear and straightforward return and refund policy to ensure your peace of mind. Please review the policy details below:

1. Return Policy

We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your t-shirt, you can return it to us within 30 days from the date of delivery for a full refund or exchange.

• Return Timeframe: You have 30 days from the delivery date to initiate a return.
• Condition of Return: The product must be unused, unwashed, and in original condition (with tags intact) to be eligible for a return. We cannot accept returns for items that have been worn, washed, or altered in any way.
• Return Process:
  • To initiate a return, please contact us at support@apelltile.com with your order number and the reason for the return.
  • We will provide you with a return authorization number and further instructions on how to send the product back to us.
  • Please ensure the item is packaged securely to prevent damage during the return shipment.

Please note: The customer is responsible for the return shipping cost unless the return is due to a defect or error on our part (e.g., incorrect item received).

2. Refund Policy

Once we receive the returned item, we will process your refund within 5 business days. The refund will be issued to the original method of payment.

• Refund Timeframe: Refunds will be processed within 5 business days from the day we receive your return. Please note that depending on your payment provider, it may take additional time for the funds to appear in your account.
• Refund Method: Your refund will be credited to the same payment method used for the original purchase. If you paid by credit card, the refund will be applied to the same card. If you paid via PayPal or another method, the refund will be credited to your account through the same channel.
• No Fees: We do not charge any fees for returns or refunds.

3. Exchanges

If you would like to exchange your item for a different size, color, or style, please follow the same return process outlined above. Once we receive the returned item, we will issue a refund for the original purchase and place a new order for the item you want to exchange it for.

Note: If you request an exchange, you will be responsible for placing a new order and paying for the associated shipping costs for the new item.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or full refund based on your preference.

• Damage During Shipping: If your t-shirt is damaged during transit, please keep the original packaging and take photos of the damage. Send the photos to support@apelltile.com, and we will assist you in processing a claim with the carrier.
• Defective Items: If the item is defective (e.g., stitching issues, printing errors), we will issue a full refund or send a replacement at no additional cost to you.

5. Non-Returnable Items

The following items are non-returnable:

• Sale items: All sales are final on clearance or discounted items.
• Personalized or customized products: If you have customized your t-shirt (e.g., with a custom design or text), these items cannot be returned or refunded unless defective.

6. How to Contact Us

For any questions regarding our return and refund process, or if you need assistance with initiating a return, please contact our customer support team:

• Email: support@apelltile.com
• Operating Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST

7. Conclusion

At Apelltile, we are committed to delivering quality products and customer satisfaction. We want you to be completely happy with your purchase, and our flexible return and refund policy is designed to ensure that you have a positive shopping experience with us. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.