FAQs

1. What is Apelltile?

Apelltile is an online store offering men’s T-shirts through our website: https://apelltile.com/. We focus on providing clear product information, simple checkout, reliable shipping, and customer support for shoppers looking for everyday men’s apparel.

2. What products do you sell?

Apelltile sells men’s T-shirts designed for casual wear, daily outfits, personal styling, and gifting.

Product details such as size, color, design, material information, and available options will be shown on each product page. Customers should review all product details carefully before placing an order.

3. How do I place an order?

To place an order, visit https://apelltile.com/, choose the T-shirt you want, select the available options such as size or quantity, add the product to your cart, and complete checkout.

Before submitting your order, please review:

Once your payment is completed, you should receive an order confirmation email.

4. What payment methods do you accept?

Apelltile accepts the following payment methods:

All payments must be completed at checkout before an order can be processed.

5. Is checkout secure?

Yes. Payments are processed through secure third-party payment systems. Apelltile does not ask customers to send full card numbers, CVV codes, PayPal passwords, or banking credentials by email.

For your safety, please only complete payment through the checkout page on https://apelltile.com/.

6. When will my order be processed?

Orders are processed Monday through Friday. Our standard handling time is 1–2 business days.

Orders placed after 5:00 PM EST may begin processing on the next business day.

7. What is your order cut-off time?

Our daily order cut-off time is 5:00 PM EST, Monday through Friday.

Processing begins after payment has been successfully completed.

8. How much does shipping cost?

Apelltile charges a simple flat-rate shipping fee.

The shipping cost will be displayed during checkout before you complete your order.

9. How long does delivery take?

Our total estimated delivery time is usually 3–8 business days. This includes handling time and carrier transit time.

Delivery time may vary depending on carrier service, destination, weather, holidays, and other delivery conditions.

10. Which carriers do you use?

Apelltile ships orders through trusted delivery carriers, including:

The carrier used for your order may depend on your address, shipping route, package size, and service availability.

11. Will I receive tracking information?

Yes. Once your order ships, you should receive a shipping confirmation email with tracking information when available.

Tracking may take some time to update after the shipping label is created. If the tracking page does not show movement immediately, please allow 24–48 hours for the carrier system to update.

12. Why is my tracking not updating?

Tracking updates are controlled by the shipping carrier after the package is handed over. Sometimes tracking may not update right away.

Common reasons include:

If tracking has not updated for several business days, contact us at support@apelltile.com.

13. Can I change my shipping address after placing an order?

Address changes may be possible only if the order has not yet been processed or shipped.

If you notice an address mistake, email us immediately at:

support@apelltile.com

Please include your order number, full name, and the correct shipping address.

Once the order has shipped, we may not be able to update the delivery address.

14. Can I cancel my order?

You may request cancellation before your order enters fulfillment or shipment.

To request cancellation, contact us as soon as possible at support@apelltile.com.

15. Can I change my T-shirt size after ordering?

A size change may be possible if your order has not started fulfillment. Because orders may begin processing quickly, contact us immediately if you selected the wrong size.

Please include:

If the order has already shipped, the size cannot be changed. You may request a return after delivery if the item qualifies.

16. What is your return policy?

Apelltile accepts eligible returns within 30 days from the delivery date.

To begin a return, email support@apelltile.com with your order number and return reason.

17. How long do refunds take?

Approved refunds are processed within 7 business days after return approval or inspection, depending on the situation.

Your bank, card issuer, or PayPal may need extra time to post the refund after we process it.

18. Are there any return fees?

No. Apelltile does not charge return fees or restocking fees.

Original shipping charges may not be refundable unless the return is due to our error, such as a damaged, defective, or incorrect item.

19. What condition must returned items be in?

Returned T-shirts must be unused, unworn, unwashed, clean, and in original condition.

Items may not qualify for return if they show:

All returned items are reviewed before refund approval.

20. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at support@apelltile.com.

Please include:

After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.

21. What if my package says delivered but I did not receive it?

If tracking shows “Delivered” but you cannot find your package, please check the delivery area first.

Please review:

Sometimes carriers mark packages as delivered shortly before final drop-off. Please allow a short additional period if the tracking has just updated.

22. What if my package is lost?

If your package appears lost or has not moved for an extended period, contact us at support@apelltile.com.

Please include your order number and tracking number so we can review the shipment information and help guide the next steps.

23. Do you process orders on weekends?

Orders are processed Monday through Friday. Orders placed on Saturday or Sunday begin processing on the next business day.

Customer support is available Monday through Saturday from 8:00 AM to 7:00 PM EST, but fulfillment and carrier operations may follow business-day schedules.

24. Do you ship during holidays?

Orders placed on U.S. holidays may begin processing on the next business day. Delivery may take longer during holiday periods due to increased carrier volume.

Customers ordering for a specific occasion should place orders early to allow enough time for handling and shipping.

25. Can I return an item after 30 days?

Return requests must be submitted within 30 days from the delivery date. Requests made after 30 days may not be accepted.

If you have a concern, contact us as soon as possible so we can review your request within the eligible timeframe.

26. How do I contact customer support?

You can contact Apelltile by email.

When contacting us, please include your order number if your question is related to a purchase.

27. What information should I include when contacting support?

To help us respond faster, please include clear order details.

The more accurate your information is, the faster we can review your request.

28. Can I refuse delivery to cancel my order?

We do not recommend refusing delivery as a cancellation method. Once an order has shipped, it cannot be canceled. Refused packages may be delayed, returned to sender, or require additional review.

If you no longer want the item after delivery, contact us about an eligible return within the 30-day return window.

29. Will multiple items ship together?

If you order more than one T-shirt, your items may ship together or separately depending on fulfillment and package handling.

If you receive only part of your order, check your email for additional tracking information.

30. Where is Apelltile located?

Apelltile’s business address is:

6 Cane Hill Dr, Piedmont, SC 29673, United States

For customer service, please contact us by email at support@apelltile.com rather than visiting the address in person, so our support team can review and respond to your request properly.

31. FAQs Summary

Apelltile is committed to giving customers clear information before and after purchase. For any question not answered here, please contact us at support@apelltile.com.