FAQs

Frequently Asked Questions (FAQ)

Last Updated: January 2026

This FAQ page provides clear answers to the most common questions about ordering, shipping, returns, payments, cancellations, legal rights, and privacy on Apelltile.com. All responses below are fully aligned with our official store policies.

1. ORDERING

1.1 How do I place an order? Add items to your cart, proceed to checkout, and complete your payment securely. A confirmation email with your order number will be sent immediately after purchase. 1.2 Do I need an account to order? No. You may checkout as a guest. Creating an account allows you to track orders, view order history, and manage personal details. 1.3 Can I change my order? Changes to address, size, or items can be made only before the order enters processing/fulfillment. Once processing begins, changes are not possible. 1.4 Can I cancel my order? Yes—if the order has not entered fulfillment. Once processed, packed, or shipped, cancellations are no longer possible.

2. SHIPPING

2.1 What are your shipping times? Our timeline follows our Shipping Policy:

• Handling Time: 1–2 business days
• Transit Time: 3–7 business days
• Coverage: All 50 U.S. states

2.2 Which carriers do you use? USPS, UPS, FedEx, and DHL. Carrier selection depends on location and order type. 2.3 Do you ship internationally? No. We currently ship within the United States only. 2.4 How do I track my order? A tracking number is emailed once your order ships. Please allow up to 24 hours for tracking updates. 2.5 My package shows delivered, but I didn’t receive it. Please check:

• Check around your property
• Ask household members
• Check with neighbors
• Contact the carrier

If the carrier confirms delivery, Apelltile.com is not responsible for stolen or missing packages as stated in our Terms & Conditions.

3. RETURNS & REFUNDS

3.1 What is your return window? You may request a return within 30 days of delivery. 3.2 Are returns free? Return shipping fees may apply depending on the reason for return. Details are in our Return & Refund Policy. 3.3 When will I receive my refund?

• Item received: 1–2 business days
• Inspection: 1–2 business days
• Refund initiated: Same day after inspection
• Bank processing: 1–2 business days

Total estimated refund time: Up to 5 business days. Refunds are issued to the original payment method with no fees deducted. 3.4 What items cannot be returned? Items may be rejected if they are:

• Worn, washed, used, or damaged
• Missing packaging or tags
• Marked as final sale

3.5 How do I request a return? Email customer support with:

• Your order number
• Item(s) you want to return
• Reason for return

4. CANCELLATIONS & ORDER CHANGES

4.1 When can I cancel an order? Before processing begins. Once processed or shipped, cancellations are not possible. 4.2 What if I entered the wrong address? Contact us immediately. If processing has not started, we will update the address. After fulfillment begins, changes are not possible.

5. PAYMENTS

5.1 What payment methods are accepted? We accept:

• Visa, Mastercard, American Express, Discover, JCB, Diners Club
• Apple Pay, Google Pay, Shop Pay
• PayPal
• Eligible prepaid cards and Apelltile.com gift cards

5.2 Which payment methods are not accepted? We do not accept:

• Cash on Delivery
• Checks or money orders
• Wire transfers (unless announced)
• Cryptocurrency

5.3 When is my card charged? Your card is charged immediately when the order is submitted. 5.4 Why was my payment declined? Possible reasons:

• Incorrect card details
• Expired card
• Insufficient funds
• Bank security blocks
• Billing address mismatch (AVS)

5.5 Is my payment secure? Yes. We use SSL encryption, tokenized payments, and PCI-compliant processors. We do not store credit card numbers.

6. PRIVACY & ACCOUNT SECURITY

6.1 How is my personal data used? Your information is used to process orders, provide updates, improve performance, and prevent fraud. We never sell your data. 6.2 Do you share my information? Only with trusted service partners such as payment processors, carriers, and fraud-prevention services—for order fulfillment only. 6.3 Can I delete my account? Yes. Email support to request account deletion.

7. PRODUCTS

7.1 Are product colors accurate? We make every effort to display colors accurately, but actual colors may vary due to device settings. 7.2 Do you restock items? Restocking depends on availability. Use “Notify Me” when available.

8. WEBSITE, INTELLECTUAL PROPERTY & COPYRIGHT

8.1 Can I use your images, logos, or designs? No. All content belongs to Apelltile.com under our Intellectual Property Policy. 8.2 How do I file a copyright complaint? Follow the steps in our DMCA Takedown Policy, including documentation requirements and notice instructions.

9. LEGAL & POLICY QUESTIONS

9.1 Where can I find all policies? Our website footer includes:

• Shipping & Delivery
• Return & Refund
• Privacy Policy
• Terms & Conditions
• Payment Methods
• Cancel & Change Order
• Intellectual Property Claim
• DMCA Takedown

9.2 Are your policies U.S. compliant? Yes. All policies follow U.S. ecommerce, consumer protection, and data safety standards.

10. CONTACT US

Email: support@apelltile.com Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST We reply to all inquiries within 24 hours.