Cancel/ Change Order

Cancel & Change Order Policy

Last Updated: January 2026

At Apelltile.com, we understand that customers may occasionally need to cancel or modify their orders. Our goal is to make the process as smooth and transparent as possible while ensuring timely processing and fast shipping.

This Cancel & Change Order Policy outlines the conditions, timelines, and limitations for modifying or canceling an order placed on Apelltile.com. It applies to all orders shipped within the 50 U.S. states and processed using trusted carriers such as USPS, UPS, FedEx, and DHL.

1. Order Processing Times

Orders placed Monday–Friday before 5:00 PM EST are processed the same day.

Orders placed after the cutoff time, on weekends, or holidays will be processed on the next business day.

Once processing begins, cancellation or modifications are no longer guaranteed.

Order Flow Overview

Stage Description Status

• Order Placed: Order successfully submitted – Modification possible
• Processing: Order is being picked and packed – Not guaranteed
• Handling: Preparing for shipment (1–2 days) – Cancellation unlikely
• Shipped: Carrier receives the package – Cannot cancel; follow return process

2. Order Cancellation Policy

2.1 When Cancellation Is Allowed

You may cancel within 12 hours of placing your order, as long as processing has not begun.

Order Status Cancellation Allowed? Notes

• Payment completed, not processed – Yes – Full cancellation
• Processing started – Not guaranteed – We will attempt if possible
• Shipped – No – Must follow Return Policy

How to Request Cancellation

Email us at: support@apelltile.com

Include:

• Full name
• Order number
• Reason for cancellation

Response time: within 24 hours (business days).

2.2 When Cancellation Is Not Possible

• Order is being packed
• Shipping label has been created
• Order has shipped
• Order was placed more than 12 hours ago

If shipped, you must wait for delivery and then initiate a return per our Return & Refund Policy.

3. Changing or Modifying an Order

We support changes whenever possible, depending on the processing stage.

3.1 Types of Changes Allowed

• Size change
• Color change
• Product swap
• Shipping address correction
• Contact information update
• Remove or add items

Changes must be requested before processing begins.

3.2 Address Changes

Address corrections must be submitted immediately.

Order Stage Address Change Allowed?

• Not processed – Yes
• Processing – Not guaranteed
• Shipped – No

If shipped, the customer may attempt a carrier reroute (carrier fees may apply).

3.3 Product Changes

Product changes depend on stock availability.

If the new item costs more → we send a secure payment link

If it costs less → difference is refunded to the original payment method

4. Fees Related to Cancellation or Changes

• No cancellation fees if order has not entered processing
• No fees for correcting customer details before processing
• Carrier rerouting fees (if applicable) are charged by the carrier, not us

5. Orders Already Shipped

Once an order has shipped:

• It cannot be canceled
• It cannot be changed

Customers must wait for delivery and then request a return. Refer to our Return & Refund Policy for:

• 30-day return window
• No return or restocking fees
• Refunds processed within 5 days of item receipt

Lost or delayed packages may require a carrier investigation. Our support team will assist.

6. Special Circumstances

6.1 Out-of-Stock Situations

If an item becomes unavailable before processing:

• Full refund
• Replacement of equal value
• Store credit

6.2 Duplicate Orders

If duplicate orders were placed, notify us immediately. We will cancel and refund the extra order if it has not shipped.

6.3 Checkout Mistakes

Mistakes like wrong size, variant, or quantity must be reported within 12 hours.

7. How to Contact Us

Apelltile Customer Support

Email: support@apelltile.com

Hours: 8:00 AM – 7:00 PM (EST) (Monday – Saturday)

Response Time: 24 hours (business days)

Please include:

• Full name
• Order number
• Requested change
• Screenshots (optional)

8. Policy Updates

Apelltile.com reserves the right to update or revise this Cancel & Change Order Policy at any time. Updates will appear on this page with a revised “Last Updated” date. Continued use of the website constitutes acceptance of these terms.