Cancel/ Change Order

At Apelltile, we understand that customers may sometimes need to cancel an order or request a change after checkout. This Cancel/Change Order Policy explains how cancellation requests, order edits, address corrections, size changes, and support requests are handled for purchases made through https://apelltile.com/.

Apelltile sells men’s T-shirts, and each order is reviewed, prepared, packed, and shipped according to our fulfillment schedule. Because orders may begin processing quickly after they are placed, customers should contact us as soon as possible if a cancellation or change is needed.

1. Order Cancellation Requests

Customers may request to cancel an order by contacting Apelltile as soon as possible after placing the order. A cancellation is only possible if the order has not yet entered fulfillment, packing, or shipment.

To request cancellation, email us at:

support@apelltile.com

Please include your order number, full name, email address used at checkout, and the reason for cancellation.

2. Order Change Requests

If you need to change order details, please contact us quickly. We will do our best to help before the order is processed or shipped.

Possible change requests may include:

Once an order has entered fulfillment or has been shipped, changes may no longer be possible.

3. How to Request a Cancellation or Change

To request a cancellation or order change, contact our customer support team by email.

Please include the following information:

Send your request to:

support@apelltile.com

Our support team is available Monday – Saturday, 8:00 AM – 7:00 PM EST.

4. Request Timing

Because our standard handling time is 1–2 business days, cancellation and change requests should be submitted as soon as possible after checkout.

Submitting a request does not guarantee that the cancellation or change can be completed. We must first check the order status.

5. Order Cut-Off Time

Apelltile’s order cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed before the cut-off time may enter processing quickly. For this reason, cancellation or change requests should be sent immediately.

6. Address Change Requests

Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an address mistake after placing your order, contact us right away.

Address changes may include:

Address changes can only be made if the order has not already been shipped. Once the package is handed to USPS, UPS, or FedEx, Apelltile may not be able to change the delivery address.

7. Size or Product Change Requests

Because Apelltile sells men’s T-shirts, customers should carefully review size, color, quantity, and product details before completing checkout.

If you ordered the wrong size or selected the wrong item, contact us immediately.

If the requested change cannot be made, you may need to wait for delivery and follow our Return & Refund Policy if the item qualifies.

8. Orders Already Shipped

Once an order has shipped, it cannot be canceled or changed. At that stage, the package is already with the delivery carrier.

Apelltile uses trusted carriers including:

If your order has already shipped, you should monitor your tracking information for delivery updates. If you no longer want the item after delivery, you may contact us about an eligible return within 30 days from the delivery date.

9. Refunds for Canceled Orders

If your cancellation request is approved before the order is fulfilled or shipped, we will process the cancellation and issue a refund to the original payment method.

Apelltile does not charge a cancellation fee for approved cancellations. However, your bank, card issuer, or payment provider may need additional time to post the refund after we process it.

10. When a Change Cannot Be Made

There are situations where Apelltile may not be able to complete a requested change.

If a change cannot be made, our support team will explain the available options based on your order status.

11. Customer Responsibility Before Checkout

To help prevent order issues, customers should review all order details before submitting payment.

Please check:

Accurate checkout information helps us process and ship your order smoothly.

12. Duplicate Orders

If you accidentally place a duplicate order, contact us immediately at support@apelltile.com.

Please provide both order numbers so we can review the request quickly.

13. Incorrect Email or Contact Information

If you entered the wrong email address at checkout, you may not receive order confirmation or tracking updates. Contact us as soon as possible so we can help verify your order and update your contact information if possible.

Please provide:

For security reasons, we may need to confirm certain details before making changes.

14. Refused Deliveries

If a customer refuses delivery after an order has shipped, this is not considered a successful cancellation. Refused packages may be returned to sender depending on the carrier’s process.

Please contact us before refusing a delivery so we can provide the most appropriate guidance.

15. Return Option After Delivery

If your order cannot be canceled or changed because it has already shipped, you may still be able to request a return after delivery.

Apelltile accepts eligible returns within 30 days from the delivery date.

For return instructions, contact support@apelltile.com.

16. Policy Summary

17. Contact Us

For cancellation requests, order changes, address corrections, duplicate orders, or support questions, please contact Apelltile as soon as possible.

We will review your request based on the current order status and provide the best available option.